Help center
Questions teams ask before they switch
Straight answers on product fit, pricing, privacy, AI, public sites, and rollout—so you can evaluate Urbanxo without guesswork.
Product & fit
10 questions
What is Urbanxo for construction and new-build projects?Toggle answer
Urbanxo is real estate SaaS and construction sales software for selling new residential buildings and phases: load your development, map units on building visuals, run offers through reservations to contract, track installments, and publish a public site for buyers. Marketing tools and in-app assistance help promote inventory—feature availability depends on your plan.
Is Urbanxo a real estate app or a construction app?Toggle answer
It is a web-based real estate platform built for project sales and building construction workflows—inventory tied to your photos and phases, plus deal flow and collections. Teams use it as their real estate app for new-build and development sales rather than generic spreadsheets or retail CRMs.
Does Urbanxo work while buildings are under construction?Toggle answer
Yes—teams use it for off-plan and mid-construction sales: inventory reflects what you release, and the pipeline follows each unit from interest through closing. Your public experience can evolve as construction milestones change.
How does Urbanxo compare to other real estate SaaS products?Toggle answer
Urbanxo focuses on new residential developments and construction-phase selling: unit-level inventory on building visuals, pipeline from offer to payment, and a branded public site. Broader real estate SaaS may cover rentals or resale; here the product is shaped for developers, project sales, and brokerages selling new construction.
Who uses Urbanxo—developers, contractors, sales?Toggle answer
Residential developers, project sales teams, and brokerages selling apartments and similar inventory across new construction. One workspace keeps construction-adjacent sales, finance handoffs, and marketing aligned instead of disconnected files.
Is Urbanxo a full CRM?Toggle answer
Urbanxo centers on development inventory, deal flow, payments visibility, and public listings. Many teams treat it as the system of record for units and sales; whether it replaces a broader CRM depends on your stack.
Where can I see a full list of Urbanxo features?Toggle answer
The public Features page on this site walks through interactive maps, in-app 360° tours, Unit visuals with optional AI enhancement, offers and sales pipeline, installments, Marketing tools, Telegram and Copilot where enabled, public buyer sites, and workspace collaboration—aligned with how the product is organized.
Can Urbanxo replace our spreadsheets for inventory and sales?Toggle answer
That is a common goal: one live source for unit status, pipeline stages, and payment visibility instead of fragile shared files. How quickly you retire spreadsheets depends on how you import data and train the team—many organizations start with one building or phase and expand.
Does Urbanxo support multiple buildings, towers, or sales phases?Toggle answer
Yes—the model is built around developments with multiple structures and phased releases, so you can align what is sellable with construction and marketing plans instead of forcing a single flat list.
What do buyers see on the public project site?Toggle answer
A branded experience to browse available homes, explore details you publish, and follow listings—with optional spotlighting and recommendations depending on your settings and plan.
Pricing & billing
4 questions
Is there a free trial—and are there hidden fees?Toggle answer
You can start with a free tier to explore the product; paid plans list current limits and features on the Pricing page. We aim to be explicit before you commit to anything billable—check the plan comparison and terms for what is included.
What happens when a trial or promotional period ends?Toggle answer
You choose whether to upgrade, switch plans, or pause. Nothing should flip to paid without clear in-product or account messaging—if you are unsure, contact support from your workspace or the site footer.
Can we cancel or downgrade later?Toggle answer
Subscriptions are designed to be adjustable as your pipeline changes. Exact cancellation windows and refunds follow the Terms—review them or ask sales if you need an enterprise-style agreement.
Is pricing per seat, per unit, or per project?Toggle answer
Public plans are described on the Pricing page (typically workspace-oriented rather than charging per apartment sold). For large portfolios or white-label needs, contact sales for a tailored quote.
Data, privacy & security
4 questions
Where is our data stored—and who can access it?Toggle answer
Your organization’s operational data stays within the product’s hosting and security model described in our privacy and security documentation. Access is permission-based inside your workspace; use roles and invites so only the right people see inventory, offers, and buyer details.
Is buyer and lead information handled safely?Toggle answer
Treat buyer-facing flows like any business-critical data: enable least-privilege users, review what you publish on public sites, and follow your local privacy obligations. Urbanxo is built for teams that handle personal data in sales—see the Privacy Policy for processors, retention, and rights.
Can we export our data if we leave?Toggle answer
You should not be locked into an unreadable silo. Export and portability options depend on the feature surface—check docs and support for the latest export paths for units, deals, and attachments relevant to your plan.
Does Urbanxo sell our inventory data to third parties?Toggle answer
No—your listings and commercial data are not a product we resell. Analytics and improvement use is described in the Privacy Policy; we do not monetize your unit feed as a data broker.
Trust & reliability
4 questions
How do we know Urbanxo is legitimate and will stay supported?Toggle answer
Fair question for any business-critical app. Urbanxo is a focused construction and new-build sales product under active development—roadmap and communication channels are listed on the site and in-app. For procurement, review terms, uptime posture, and ask sales for references or security materials if you need them.
Why trust a specialized platform over a giant CRM we already pay for?Toggle answer
Large CRMs flex everywhere; Urbanxo is opinionated around unit inventory on building visuals, construction-phase releases, and project sales pipelines. Teams often integrate or run both until Urbanxo covers their critical path—your call based on how much generic CRM workarounds cost you today.
How does Urbanxo prevent double reservations or conflicting unit status?Toggle answer
The product is designed so agents work from one live inventory and pipeline state instead of parallel spreadsheets. Exact concurrency rules depend on how you configure releases and permissions—but the goal is a single source of truth so two people cannot unknowingly sell the same unit.
What about uptime and support when we are closing deals on weekends?Toggle answer
The app is web-based and hosted for high availability; no on-prem server maintenance on your side. Support channels and SLAs depend on your plan—check account settings or pricing for what is included for urgent issues.
AI & smart features
4 questions
How do smart tools fit into day-to-day work?Toggle answer
Urbanxo includes an in-app assistant for guidance, plus Marketing features that can prioritize units and draft copy grounded in your specs. Unit visuals can apply AI polish to renders and photos where your plan allows. Telegram can mirror key workflows and Copilot-style chat on your phone when your organization pairs the bot. Public listings can surface tailored recommendations for visitors. Capabilities vary by subscription.
Does AI train on our floor plans, photos, or buyer chats?Toggle answer
We do not use your private workspace content to train public third-party models for other customers. Feature-specific processing is described in product and legal docs; if you need a formal DPA or zero-retention posture for certain flows, ask sales or support during procurement.
Can we turn off AI suggestions for marketing and public listings?Toggle answer
Yes—where AI is optional, your workspace controls and plan determine whether suggestions, polish, or visitor recommendations are active. You can keep workflows manual and still use maps, pipeline, and payments.
Who is responsible if AI-generated copy is wrong on our public site?Toggle answer
Always you. AI drafts are starting points: your team should review anything buyer-facing before publish, the same way you would review human-written copy. Urbanxo does not replace legal or compliance sign-off for your market.
Public site & buyers
2 questions
Can competitors scrape our live availability from the public site?Toggle answer
Anything published on the public web can be observed. If scraping is a concern, use rate limits, legal terms on the site, and avoid exposing more detail than necessary—your account and docs settings control how much is visible.
Can we use our own domain and branding on the buyer site?Toggle answer
Branding and public URL options depend on plan and setup—see Features and Pricing, or ask sales if you need a custom domain or white-label experience for a large launch.
Integrations & technical
3 questions
Is there a native mobile app—or only the web?Toggle answer
Urbanxo is a modern web application that works on phone browsers; some teams pair Telegram for lightweight mobile alerts and assistant chat when enabled. There is no separate requirement to install a native app for core workflows.
What data is sent to Telegram when we connect it?Toggle answer
Only what your organization configures for the integration—typically notifications or assistant-style chat scoped to your workspace. Review the Telegram pairing flow and permissions in docs before enabling it for production.
Does Urbanxo integrate with our accounting or ERP?Toggle answer
The product centers on sales, inventory, and collections visibility first. Accounting integrations vary by plan and roadmap—check documentation or ask sales if you need a specific export or API-style workflow.
Getting started
2 questions
How long does it take to go live with one development?Toggle answer
Small teams often load a first building and units in hours; larger migrations from legacy tools take longer depending on data cleanliness and training. Start with one phase to prove value, then roll out.
Do we need consultants or weeks of training?Toggle answer
The product is designed to be approachable for sales and ops teams already fluent in developments. Documentation walks through buildings, maps, units, and pipeline; deeper change management is up to your organization size.